Guarantee
Sixty days to make up your mind about Gumipic
An unconditional window that opens the moment the payment clears, and a request for a month of use before a refund is raised. This page reads the two against each other.
- 1
Give it a jar
Thirty days of use is what the seller asks for before a refund, and thirty days is precisely one jar at the stated rate.
- 2
Open the confirmation
The order number, the address the order came from and the date of payment are all in that email.
- 3
Take it to the shop
The order sits on their systems and the money goes back through them. None of it is visible from this side of the link.
- 4
Do as they ask
Where a return is wanted they will say where to send it. Keeping the packaging until the money clears is the obvious step.
Two numbers, doing different jobs
Sixty is the window and it is the seller's word that it is unconditional. It opens on the day the card clears. Thirty is not a condition but a request: they would like the product to have had a month behind it before a refund is raised. One jar is thirty servings, so a month of use is a jar, and there is nothing to keep track of.
Counting from the payment, not the parcel
Because the window opens at purchase, days spent in transit come out of the sixty rather than being added to them. Thirty days of use inside sixty still leaves roughly four weeks of margin, and the way to keep that margin is to open the first jar the day it arrives.
The refund is the seller's to make
They took the payment and they are the only party who can send it back. This domain runs no checkout, receives no order and holds no record, so a refund request arriving here can be redirected but not acted on.
Three details that find an order
The order number, the address the order was placed from, and the date the payment cleared. Any support desk can locate an order from those without searching.
Read the terms on the day
Refund terms are the seller's and can be rewritten whenever they choose. What is described here was accurate on the review date at the foot of this page; what is shown beside the buy button at the moment you order is what governs.
Questions
About the Gumipic guarantee
How long does the window run?
Sixty days from the date of purchase, described by the seller as unconditional.
Does delivery start the clock?
Purchase does. Transit time is taken out of the sixty days rather than added to them.
Is a month of use required?
It is asked for rather than required: the seller would like thirty days behind the product before a refund is raised.
Who sends the money back?
The seller who took it. This site sees no orders, no payments and no refunds.
Is shipping refunded?
The published material does not say. The seller's refund terms at checkout are where that is settled.
The window opens at checkout
Whichever pack you take, the sixty days begin the moment the payment clears.